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Thread: Postponed: The "Sold, ship now" e-mail change is now scheduled for May 30.

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Registered: 2/8/06
Postponed: The "Sold, ship now" e-mail change is now scheduled for May 30.
Posted: May 19, 2007 12:45 PM

We have postponed the "Sold, ship now" e-mail change to May 30. This allows both Amazon and sellers a little more time to prepare for and ensure a smooth transition.

Starting Wednesday, May 30, "Sold, ship now" e-mails will only contain the following information:

  • Notification that a customer has purchased one of your products.
  • The order ID.
  • The quantity and product title of the item in the order.

We will no longer be including order details or information about the buyer, such as the buyer e-mail address. We realize some sellers may use "Sold, ship now" e-mails for order processing; after this change goes into effect, please choose from the following options for managing your orders:

•  The Manage Your Orders section of your Seller Account

http://www.amazon.com/gp/help/customer/display.html?nodeId=13324351

•  Your Amazon Payments account transaction history

http://www.amazon.com/gp/help/customer/display.html?nodeId=3485881

•  Order Fulfillment reports (available to Pro Merchant subscribers)

http://www.amazon.com/gp/help/customer/display.html?nodeId=1161338

•  The Amazon Services Order Notifier (ASON)

http://www.amazon.com/gp/help/customer/display.html?nodeId=200121270

•  The Event Notification Web Service (ENS)

http://www.amazon.com/gp/help/customer/display.html?nodeId=200122950

We will continue to send "Sold, ship now" e-mails to notify you of new orders. However, we recommend that you also regularly use one of the methods listed above to check for new orders since e-mail can be subject to delivery problems that occur outside of Amazon.com’s systems.

Here is an example of the new "Sold, ship now" e-mail format:

From: Amazon.com Payments payments-messages@amazon.com
Reply-To: do-not-reply@amazon.com
To: Seller Name
Cc: payments-mail@amazon.com
Subject: Sold, ship now. [Item Title]
Date: Mon, 30 May 2007 15:08:32 -800

Dear seller@seller.com,

Order ID: 123-4567890-1234567

Your Amazon Marketplace sale is official! We've deposited your earnings from the sale of this item into your Amazon Payments
account.

Please ship the item immediately via standard shipping speed.

QTY     TITLE
1          Item Title

You have agreed to ship no later than two business days after the buyer's purchase on 30-May-2007.

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Amazon.com is crediting you $3.99 in addition to your net sales price to help cover shipping costs. This amount is adequate to cover standard shipment of most items. (Remember to send books, CDs, DVDs, and videos "USPS Media Mail" to secure favorable USPS rates.)

You are required to ship this item even in cases that the shipping credit does not fully cover your shipping costs.

Funds in your Payments account are automatically transferred to your checking account every 14 days. To view your transaction status at any time, search your Payments transactions:

1. Go to Your Seller Account.
2. Click on the "View your Amazon Payments account and billing history" link.
3. Click on the "Search your Payments transactions" link.

ABOUT YOUR PAYMENT:
If you haven't already provided us with your checking account information, please do so at your earliest convenience. Amazon Payments CANNOT DISBURSE funds to you until you provide routing information for your checking account. To do so:

4. Go to Your Seller Account.
5. Click on the "View your Amazon Payments account and billing history" link.
6. Click on the "Edit your Bank Account Information" link.

YOUR SHIPPING AND REFUNDS:
Sellers agree to ship within two business days of purchase. Failure to ship immediately is grounds for negative seller feedback, revocation of shipping credits, and even suspension of a seller's account. If you cannot provide the item you sold, you can issue a full refund by completing the following steps:

1. Go to Your Seller Account.
2. Click on the "Amazon Payments account and billing history" link.
3. Click on the "Search your Payments transactions" link. When prompted, sign in using your e-mail and password.
4. After signing in, input your search parameters and click the Search button.
5.  From the resulting list of transactions, click the transaction or order ID that you want to refund.
6. Scroll to the body of the Transaction Details page and click the "Refund" link. You can include a short memo explaining the reason for the refund in the Memo to Buyer box.
7. After you enter your information, click the "Refund" button.

We will e-mail this information to the buyer as soon as the refund is processed successfully.

IMPORTANT MESSAGE ABOUT YOUR SOLD SHIP NOW E-MAILS & SPAM FILTERS:
The proliferation of SPAM has rendered e-mail difficult to use. New e-mail filters implemented by ISPs and other technology services providers to curb the problem may stop you from receiving your Sold Ship Now E-mails.

As an Amazon.com seller, you depend on the Sold Ship Now E-mails to fulfill your orders and to ensure the utmost customer service to our mutual customers.  However, unless you add us to your address book (or your ISPs whitelist), you may have trouble receiving Sold Ship Now E-mails from us. That's because new SPAM e-mail filters may incorrectly categorize messages from Amazon.com as "unsolicited" and redirect them to a bulk-mail folder, or possibly delete them entirely.

To ensure you receive the Sold Ship Now E-mails from Amazon.com that you depend on to run your business, please take a moment to add our e-mail address ("Amazon.com Payments" <payments-messages@amazon.com>) to your address book or to your SPAM "good" list or "whitelist."
Doing so will help identify us as a company you recognize and expect emails from. Doing so also allows our messages to reach you in a quick and timely manner. Note, doing so will not tag * ALL * Amazon.com e-mails as good, only the Sold-Ship-Now e-mails, so you may want to add the other amazon.com e-mail addresses that you care about.

Thank you for Selling at Amazon.com

Happy Selling!

Amazon.com Customer Service
www.amazon.com

QUESTIONS?
Questions regarding the status of Marketplace or Auctions transactions are addressed most efficiently by one-on-one communication between buyers and sellers, as Amazon.com does not directly handle these transactions.

If you have questions about this order, including the status of your shipment, please contact your buyer directly.

If you have a general question about any of our services, or you need to contact Customer Service, you may be interested in checking our Help Desk by clicking on the "Help" link at the top of any Amazon.com page.

NOTE: Consumer electronics, computers, kitchen items and video games can only be shipped to destinations within the United States. Other merchandise can be shipped only to the following countries:
Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Italy, Japan, Republic of Korea, Mexico, Netherlands, New Zealand, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, the United Kingdom (England, Northern Ireland, Scotland, and Wales), and the United States (including U.S. protectorates).
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