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Last Post:
Nov 4, 2009 4:51 PM
by: fechick
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Posts:
2,624
Registered:
8/11/06
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Lack of action on missing / found inventory unacceptable
Posted:
Nov 3, 2009 10:06 AM
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The lack of action Amazon has taken on the missing / found inventory fiasco is beyond unacceptable. It is a complete joke that the merchant is responsible for finding these problems and then on top of that has to wait weeks for Amazon to investigate.
I'm trying to keep up on it, but with the holiday season approaching I only have so much time to spend on it. However, I just found 1 SKU where the net missing / found ratio is -57...almost 20% of my inventory with no action from Amazon.
The FBA Team has offered no solution other than asking us in a survey if we would be willing to pay extra for insurance for these losses. Really? A 3rd party can't keep track of our inventory and then this 3rd party wants us to pay for the insurance to cover the losses?
Really Amazon, this is just sad.
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Posts:
107
Registered:
8/19/08
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Re: Lack of action on missing / found inventory unacceptable
Posted:
Nov 3, 2009 10:18 AM
in response to:
nextgen_gamer
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It can be frustrating. We had an entire shipment of 100+ units received at Fernley but never checked in a few months back. It took about 60 days before we were issued a refund.
However, Amazon did message us once a week on progress and the refund of our missing items was very fair and we received funds within 24 hrs.
So, they can take some time, but when they make the final decision that items are lost, they are fast with results. At least that was our experience
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Posts:
76
Registered:
11/11/07
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Re: Lack of action on missing / found inventory unacceptable
Posted:
Nov 3, 2009 10:26 AM
in response to:
nextgen_gamer
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I agree. There is no reason that these problems should go one as long as they do. The weekly updates that TAM provides are useless also. I don't want to hear the same update week after week. I want results and I want them in a day or two, not weeks or months later.
FBA has been around way to long for some of this silly nonsense to continue happening. There needs to be some major overhaul in both TAM and FBA dept.
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Posts:
117
Registered:
6/30/07
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Re: Lack of action on missing / found inventory unacceptable
Posted:
Nov 4, 2009 4:51 PM
in response to:
nextgen_gamer
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I stumbled upon 8 missing units the other day. Amazon had them marked as missing .. . which raises the question of why I have to report the missing units to them in order to get reimbursed. I mean, they already know they're missing.
Also, on a semi related notes, weren't we supposed to be reimbursed for inventory damaged in the warehouse automatically? What happened to that?
Back to topic .. . AZ, what is going on with the missing units? I know Amazon has been moving inventory around between warehouses . . . is it being lost in transit or what?
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