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Last Post:
Jan 18, 2007 8:45 AM
by: booksdealer
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Posts:
4,632
Registered:
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Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 6:40 PM
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To protect the privacy of our customers and sellers, we will soon be changing the content of "Sold, Ship Now" e-mails.
Beginning on Thursday, February 1st, "Sold, Ship Now" e-mails will contain only the following information:
• A notification that a customer has purchased one of your products.
• The quantity and product title of the items in the order.
We will no longer be including information about the buyer, such as the buyer e-mail address, or information about the order, such as the order ID or the product ID, in the "Sold, Ship Now" e-mail.
While we have always strongly recommended that sellers use the features under Manage Your Orders in your Seller Account, with this change to "Sold, Ship Now" you will now only be able to retrieve order information using either the "View your recent Marketplace orders" or the "Search your Marketplace orders" features. Note that if you are a Pro Merchant subscriber, you can also generate Order Fulfillment Reports from your Seller Account using this path: Reports > Get Listing and Fulfillment Reports.
You can still use the "Sold, Ship Now" e-mail as a helpful reminder that you've received an order. However, remember to regularly check Seller Your Account for orders since e-mail can be subject to delivery problems that occur outside of Amazon.com’s systems.
The following is an example of the new "Sold, Ship Now" e-mail:
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From: Amazon.com Payments payments-messages@amazon.com
Reply-To: reply-to-buyer@isp.com
To: Merchant Name
Cc: payments-mail@amazon.com
Subject: Sold, ship now. [product title]
Date: Mon, 5 Feb 2007 15:08:32 -800
Dear Seller Name,
Your Amazon Marketplace sale is official! We've deposited your earnings from the sale of this item into your Amazon Payments account.
Please ship the item immediately via standard shipping speed.
# of [product title]
You have agreed to ship no later than two business days after the buyer's purchase on 5-Feb-2007.
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Amazon.com is crediting you $3.49 in addition to your net sales price to help cover shipping costs. This amount is adequate to cover standard shipment of most items (remember to send books, CDs, DVDs, and videos "USPS Media Mail" to secure rates of 1.59 for one pound items, 2.07 for two pound items, and 2.55 for three pound items).
You are required to ship this item even in cases that the shipping credit does not fully cover your shipping costs.
Funds in your Payments account are automatically transferred to your checking account every 14 days. To view your transaction status at any time, search your Payments transactions:
1. Go to Your Seller Account.
2. Click on the “View your Amazon Payments account and billing history” link.
3. Click on the “Search your Payments transactions” link.
ABOUT YOUR PAYMENT:
If you haven't already provided us with your checking account information, please do so at your earliest convenience. Amazon Payments CANNOT DISBURSE funds to you until you provide routing information for your checking account. To do so:
4. Go to Your Seller Account.
5. Click on the “View your Amazon Payments account and billing history” link.
6. Click on the “Edit your Bank Account Information” link.
YOUR SHIPPING AND REFUNDS:
Sellers agree to ship within two business days of purchase. Failure to ship immediately is grounds for negative seller feedback, revocation of shipping credits, and even suspension of a seller's account. If you cannot provide the item you sold, you can issue a full refund by completing the following steps:
1. Go to Your Seller Account.
2. Click on the "Amazon Payments account and billing history" link.
3. Click on the "Search your Payments transactions" link. When prompted, sign in using your e-mail and password.
4. After signing in, input your search parameters and click the Search button.
5. From the resulting list of transactions, click the transaction or order ID that you want to refund.
6. Scroll to the body of the Transaction Details page and click the "Refund" link. You can include a short memo explaining the reason for the refund in the Memo to Buyer box.
7. After you enter your information, click the "Refund" button.
We will e-mail this information to the buyer as soon as the refund is processed successfully.
IMPORTANT MESSAGE ABOUT YOUR SOLD SHIP NOW E-MAILS & SPAM FILTERS:
The proliferation of SPAM has rendered e-mail difficult to use. New e-mail filters implemented by ISPs and other technology services providers to curb the problem may stop you from receiving your Sold Ship Now E-mails.
As an Amazon.com seller, you depend on the Sold Ship Now E-mails to fulfill your orders and to ensure the utmost customer service to our mutual customers. However, unless you add us to your address book (or your ISPs whitelist), you may have trouble receiving Sold Ship Now E-mails from us. That's because new SPAM e-mail filters may incorrectly categorize messages from Amazon.com as "unsolicited" and redirect them to a bulk-mail folder, or possibly delete them entirely.
To ensure you receive the Sold Ship Now E-mails from Amazon.com that you depend on to run your business, please take a moment to add our e-mail address ("Amazon.com Payments" <payments-messages@amazon.com>) to your address book or to your SPAM "good" list or "whitelist." Doing so will help identify us as a company you recognize and expect emails from. Doing so also allows our messages to reach you in a quick and timely manner. Note, doing so will not tag * ALL * Amazon.com e-mails as good, only the Sold-Ship-Now e-mails, so you may want to add the other amazon.com e-mail addresses that you care about.
Thank your for Selling at Amazon.com
Happy Selling!
Amazon.com Customer Service
www.amazon.com
QUESTIONS?
Questions regarding the status of Marketplace or Auctions transactions are addressed most efficiently by one-on-one communication between buyers and sellers, as Amazon.com does not directly handle these transactions.
If you have questions about this order, including the status of your shipment, please contact your buyer directly.
If you have a general question about any of our services, or you need to contact Customer Service, you may be interested in checking our Help Desk by clicking on the “Help” link at the top of any Amazon.com page.
NOTE: Consumer electronics, computers, kitchen items and video games can only be shipped to destinations within the United States. Other merchandise can be shipped only to the following countries:
Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Italy, Japan, Republic of Korea, Mexico, Netherlands, New Zealand, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, the United Kingdom (England, Northern Ireland, Scotland, and Wales), and the United States (including U.S. protectorates).
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Posts:
4,836
From:
The West
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 6:44 PM
in response to:
kristianwilder
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We pretty much saw this coming...this was the last haven to retrieve the buyer's e-mail address...
CeCe
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Posts:
32,474
From:
Paradise (Shush - don't tell anybody.)
Registered:
2/8/06
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Posts:
4,632
Registered:
7/14/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 6:52 PM
in response to:
cecespleasingpa...
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I'm concerned that it is being rolled out 2 weeks after the desktop feature. We have no back-up procedure if the site crashes now.
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Posts:
8,649
From:
Duncanville, Texas
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 6:55 PM
in response to:
cecespleasingpa...
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I'm wondering if this is a mistake. They say that they won't include the buyer email, but look in the reply to line in their new version. The way they're showing it has the buyer's email in the reply to line, just like it does now. I bet they're intending to take it away totally, but it would be nice if they screwed up and left it in the reply to line.
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Posts:
32,474
From:
Paradise (Shush - don't tell anybody.)
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 6:58 PM
in response to:
handyshouse
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When they were experimenting with this a year ago, they took it out of the Reply line, too. Tom
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Posts:
428
Registered:
10/28/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 7:13 PM
in response to:
kristianwilder
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Okay, admittedly we are new sellers, and you old timers can disregard anything we say based on this fact but... Our initial response to this change in Amazon policy is "so what" We pay minimal attention to the SSN emails, and rely primarily on the web based "recent market orders." to confirm/deny a valid sale. We conduct almost all communication with our customers through Amazon channels, in order to maintain an "offical" trail of communciations. Guess my question here is..."are we missing something?" Scooter Trash
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Posts:
4,632
Registered:
7/14/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 7:24 PM
in response to:
scootertrashbooks
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I use Amazon's channels as well but I always like to have a back-up plan. Removing the customer's email address eliminates an alternate course of action if there should be problems with the site. There have been many site crashes the last 3-4 months. Also coupled with the launch of the desktop feature only 2 weeks before the elimination the email addy's sounds a little too close for comfort. Sounds like a potential problem to me if all of the bugs are not worked out.
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Posts:
32,474
From:
Paradise (Shush - don't tell anybody.)
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 7:25 PM
in response to:
scootertrashbooks
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Some of us find it easy to just "Reply" to the SSN, in order to send our "It was shipped today" notices to the buyers. That can be done as a group effort, taking about 10 seconds each. It will probably be more difficult once we lose that ability. Tom
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Posts:
19,512
From:
NYC
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 7:43 PM
in response to:
lumahai_books
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I use the SSN to send my shipping emails. I also use it to send follow up email for assorted reasons. Buyers like receiving shipping emails. It is often mentioned in my feedback and I get a lot of emails from buyers thanking me for keeping them in the loop. What about those emails asking for the removal of feedback. They can go out more than thirty days after the sale. How will we find the email address for those. Dale
Message was edited by:
tomes_in_the_attic
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Posts:
18,931
From:
WA
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 8:15 PM
in response to:
scootertrashbooks
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We pay minimal attention to the SSN emails... HA! who is "we"? speak for yourself. I use my SSNs daily. I reply to it with a "thank you for your order" email. this sucks. grrrrrrrrrrrrrrrr. kat
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Posts:
2,497
From:
Way down south in el sur de Texas
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 8:32 PM
in response to:
katty_shack
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I use my SSNs daily. I reply to it with a "thank you for your order" email. I used to do that, and I used to create a packing slip out of the SSN, but when the edict was first announced, I changed what I do. I still look at my SSNs daily. I also still send "thank you, your item has shipped emails," but I do it from the Amazon site when I go to print the packing slip there. I do still use the SSN and my email filters to give me a heads-up that a sale has come through. As a back-up, as soon as a sale does come to my notice I copy the shipping info sku/title, address, method) to my SOLD Books Excel database so that I can ship no matter what happens to the Amazon site. I can always go in a day later if need be to say "your item has shipped," rather than "your item will ship." One advantage to this is that when someone accuses an MP seller of selling their email address, we can say it just ain't so. I am constantly tweaking how I run my business. Sometimes this is because I have learned something new or a better way to do stuff, and sometimes this is because the bookselling business has changed. I have found that change is the one thing that will never change. The rate of change has been accelerated by the internet and other electronic communications methods, but: Change happens! Jed
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Posts:
101
Registered:
12/15/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 8:41 PM
in response to:
jeds_good_books
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I've ALWAYS emailed a reply to them thanking them for their sale, and giving them all the shipping information. And customers LIKE that. Isn't it standard to do this? Or do we not need to send them an email saying their item has been shipped? ..On the new set up do we send the shipping information through Amazon itself?
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Posts:
6,729
From:
Excelling in Mediocrity, NY
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 8:43 PM
in response to:
kristianwilder
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I have no need for the SSN except for the e-mail address. Is there another way to get the buyer's e-mail address? Don
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Posts:
18,931
From:
WA
Registered:
2/8/06
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Re: Customer's Email Address will be eliminated from SSN
Posted:
Dec 28, 2006 8:46 PM
in response to:
jeds_good_books
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thank you Jed, guess that's what I'll be doing. hate change. arggggggggg. thanks, kat
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