I had a similar incident occur with the same address. They stated in the email:

Please offer a full refund... the textbook arrived damaged... if you don't refund us we will complete an A-Z claim. We can not ship the book back to you because of a large volume of sales..

Be careful!!!

Shipping address:<[removed]

Buyer name: [removed]

Buyer email: [removed]

Google the address you will find out that there is no industrial park road in Athens. I don't really understand how the mailing works here. Sent the guy an email to confirm the address, no reply.

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spootniek---

My experience suggests that Amazon will tell you that they consider your order a valid one and that it still needs to be shipped.  Further, that Amazon will express their understanding of your (or another seller's) concerns but that at present they are unable to provide any information about the buyer account in question.

Some suggestions:

Ship via a trackable means with signature required upon receipt and not just a "delivery confirmation".  The buzz seems to be that a simple USPS Delivery Confirmation is not adequate proof of delivery.  Hmmmmmm.  I'm going to ship my order to this address via UPS Ground.  That's more expensive than Media Mail but UPS service buys you tracking, a delivery confirmation with signature required at destination, $100 worth of insurance included in the base shipping rate and the responsibility for filing a clain for "damage in transit" falling upon the receiver.  I'm also taking digital pics of the book's front and back covers, the ancillaries (CD's and pass code) and the title page with ISBN as well as the shipping label and package.  I wouldn't be surprised that there will be complaints of missing pages surfacing from this buyer before long but we need to cover what bases we can.  Also, discretely mark your book so as to identify it; for example, with some unique character string on random pages right up close to the binding.  This seller seems resistant to returning "damaged" books due to "heavy volume" (whatever) but when they are finally forced to abandon that line of bull such an IDing tactic might prevent them from returning junk (of which they probably have plenty laying around) to you after claiming damage or wrong edition.  You'll be able to claim that you left your IDing marks in your book. 

Here are some questions that seem to remain unanswered:

1) What's the relationship between the buyer(s) at this address with a multitude  of "ship to" names/suite numbers and Nebraska Book Company and NBC's subsidiary, Specialty Books, which is also located in Athens?  Some discussion board posters seem to suggest that there is a relationship. 

2) Are the multitude of "ship to" names and suite numbers an attempt by the buyer to track its orders (as some discussion board posters have suggested) or are those an attempt to muddy the waters by the creation of "straw-man" ship to's?  Either might be plausible or there might be other explanations.

3) Are the USPS Postal Inspectors actively investigating this address and these activities?  Call the PI's in if you think you've been scammed.  They'll investigate and they can be very dogged.

4) Are local or state or other federal law enforcement agencies involved in active investigations?

4) Are there other situations at other addresses similar to this out there?  Do others of the major college textbook wholesalers (such as MBS, Follett, Budgetext, Southeastern, Texas Book, Tichenors, etc) seem to be associated with this sort of activity?  Does Nebraska/Specialty seem to be involved at other addresses?

5) How active is Amazon at investigating this matter or others like it?

If there's one thing that we should have learned from our web commerce experiences it's that the cheaters and chiselers and scammers are always working hard to come up with new ways to turn our money into theirs.  It remains to be seen if there is any hanky-panky going on here.  But remember always to protect yourself and your assets.